Vilkår for bruk

The seller is SPØT AS, registration number: 933585735, and is referred to in the following as the seller/seller.

The buyer is the consumer who makes the order, and is hereinafter referred to as the buyer/buyer.

When the buyer orders a pattern at SPØT, the buyer will immediately get a download-link for a PFD-file with the pattern. The buyer will also receive an order confirmation by email containing the same link to the PDF file with pattern. Be careful to write the email address correctly in the order. It is recommended to download and save the PDF file(s) in a safe place on your own machine or device after completing the purchase. The links in the order confirmation can be renewed, and thus cannot be considered secure storage. 

Patterns are protected by copyright law and are for private use only. It is not permitted to copy, resell, or redistribute the pattern in any way. 

Payment

SPØT receives payment through Visa, Maestro, Mastercard, Vipps MobilePay og PayPal.

Delivery

The delivery has taken place when the buyer, or their representative, has taken over the item. If no delivery time is stated in the order solution, the seller must deliver the goods to the buyer without undue delay and no later than 30 days after the order from the customer. The goods must be delivered to the buyer, unless otherwise separately agreed between the parties.

Delivery time

Physical products are packed and shipped within 7 working days.

Patterns will be available for download immediately after purchase, and sent by email to the buyer as soon as the payment has been registered. Has the buyer not received an email pattern within 10 minutes, contact customer service.

Postage

When ordering a physical product, there is a fixed shipping price of 79,- in Norway.

Unfortunately, SPØT AS does not ship physical goods to countries other than Norway.

Tracking

All parcels in Norway are tracked using RFID and Post i postkasse. Please contact customer service to get your tracking number. 

Right of withdrawal when purchasing patterns

It is the buyer who is responsible for putting the correct product in the shopping basket when a purchase is made. The buyer does not have the right to cancel PDF files purchased on the website, as these cannot be returned. 

Right of withdrawal when purchasing physical goods

The buyer has a 14-day right of withdrawal on physical goods. The buyer must notify the seller of using the right of withdrawal within 14 days of the deadline starting to run. The cancellation period starts to run from the day after the item(s) has been received.

Return of physical goods

If the buyer wishes to return the item according to the seller's terms of purchase; send an e-mail to hello@spotknit.com. The e-mail must contain a brief description of why the item is being returned, as well as personal details and order number. Returns require a purchase of over NOK 300 and that the item is unused and in the same condition as when the buyer received it. The buyer will be sent a right of withdrawal form which must be filled in and sent in the post together with the item.

The buyer must pay the return postage themselves, and it is the buyer's responsibility that the seller receives the return. The buyer chooses whether the buyer wants money back or an exchange for the same item. The seller sends out a confirmation by e-mail as soon as the return has been received and processed. The money will be available on your card/paypal account within 3-5 working days.

Exchange of physical goods

Buyer wishes to change to another product; send an e-mail to hello@spotknot.com. The email must contain a brief description of why the buyer wishes to exchange the item and which item the buyer wishes to exchange for, as well as personal details and order number. The seller must check that the desired item is actually in stock, so that the seller can keep it before the exchange can take place. The buyer must pay the return postage themselves, and it is the buyer's responsibility that the seller receives the return. Attach the order confirmation with the completed lower part. The buyer does not pay any new shipping costs for the exchange shipment. The buyer will receive an email as soon as the item has been received and processed. 

Deficiency of the product

If the buyer finds errors or deficiencies in the item that has been sent, we ask that you, within a reasonable time, send an email to hello@spotknit.com. The email must contain a brief description of what is wrong with the item, as well as personal details and the order number. The buyer receives an e-mail as soon as we have received and processed the complaint, including shipping label. The buyer can choose between a new item, this may have to be informed about in the email so the seller can check stock, or money back. The money will be available on your card/paypal account within 3-5 working days. Attach the order confirmation with the completed lower part to the return.

Conflict resolution

Complaints are addressed to the seller within a reasonable time. The party shall attempt to resolve any disputes amicably. If this is not successful, the buyer can contact the Norwegian Consumer Protection Authority for mediation. The European Commission's complaints portal can also be used if the buyer is resident in another EU country.

Return address

SPØT AS
Apeltunvegen 2D
5222 Nesttun

If you have any questions, please contact us. We will be happy to help you!

E-mail: hello@spotknit.com